Privacy policy

This Privacy Policy explains how The Men's Grooming Pty Ltd (we, us, our) collects, uses, discloses, and protects your personal information when you visit our website or contact us.

We are committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Personal information we collect

We may collect personal information that you provide directly, including:

• Name

• Email address

• Phone number

• Location or preferred store

• Any information you include in a message or enquiry

We may also collect information automatically when you use our website, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Referring website

• Approximate location (based on IP)

• Cookies and similar tracking identifiers

2. Booking and third party platforms

Online bookings may be handled through a third party booking platform (for example, Fresha). When you book using a third party platform, that platform may collect and process your information under its own privacy policy and terms.

We recommend reviewing the privacy policy of the booking platform you use.

3. How we use your information

We use personal information to:

• Respond to your enquiries and requests

• Provide customer support

• Help you find the correct location and contact details

• Improve our website performance and user experience

• Measure marketing performance and conversions (for example, form submissions or booking link clicks)

• Send updates or promotional messages where you have opted in, or where permitted by law

4. Cookies and analytics

We may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

We may use analytics tools (such as Google Analytics) and advertising tools (such as Meta Pixel) to measure traffic and campaign performance. These tools may collect information about your activity across our website.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

5. Disclosure of personal information

We may disclose personal information to:

• Service providers who help operate our website and business (hosting, analytics, marketing tools, customer support)

• Booking platform providers used for appointments

• Professional advisers (legal, accounting) where required

• Authorities where required by law

We do not sell your personal information.

6. International disclosures

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a way that is consistent with Australian privacy requirements.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no online transmission is completely secure, and you provide information at your own risk.

8. Data retention

We keep personal information only for as long as needed to fulfil the purposes outlined in this policy, or as required by law.

9. Your rights and choices

You may request to:

• Access the personal information we hold about you

• Correct inaccurate or outdated information

• Withdraw consent for marketing communications at any time (for example, by using an unsubscribe link where provided)

To make a request, contact us using the details below.

10. Links to other websites

Our website may link to third party websites or platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

12. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us via the Contact page on our website.